Operations Guide Introduction

Operations guide is a document for Jelastic PaaS service hosting providers. It is created with the purpose of describing the workflow of the operations process. There are two parties involved in this process:

Hosting Provider (you)
Jelastic Team

All of the major maintenance activities are listed in the table below and can be applied to the user/infrastructure hosts or containers. Most of the activities can be performed by Hosting Provider independently, while others require assistance from the Jelastic Operations team (contact via Jelastic Support) for the proper maintenance.

The table legend:

Activity - a short description of the operation (click on the particular record to view the appropriate guide)
User Host - host with user containers
Infrastructure Host - host with the Jelastic infrastructure containers and other infrastructure elements
Infrastructure Container - a container with a particular component of the Jelastic PaaS infrastructure
Hosting Provider - this operation can be performed by yourself (according to the linked instruction)
Jelastic Operations - this activity should be performed by the Jelastic Operations team (can be requested via Jelastic Support)
N/A - an activity is not available for the appropriate element

Activity	User Host	Infrastructure Host	Infrastructure Containers	End-User Containers
Adding New Host	Hosting Provider	Hosting Provider	N/A	N/A
User Host Decommission	Hosting Provider	N/A	N/A	N/A
Virtuozzo Software and Kernel Update	Jelastic Operations	Jelastic Operations	N/A	N/A
Windows Host Software Update	Jelastic Operations	N/A	N/A	Jelastic Operations
Rebooting Host/Container	Hosting Provider	Hosting Provider	Hosting Provider	N/A
Restarting Processes	Hosting Provider	Hosting Provider	Hosting Provider	Hosting Provider
Editing System Files	Hosting Provider	Hosting Provider	Jelastic Operations	Jelastic Operations
SSH Configuration	Hosting Provider	Hosting Provider	Jelastic Operations	Jelastic Operations
Infra Container Resources	N/A	N/A	Hosting Provider	N/A
Uploader Configuration	N/A	N/A	Jelastic Operations	N/A
Managing JCA Accounts	N/A	Hosting Provider	N/A	N/A
Managing OS User Accounts	Hosting Provider	Hosting Provider	Hosting Provider	Hosting Provider
Host Firewall Configuration	Jelastic Operations	Jelastic Operations	N/A	N/A
Container Firewall Configuration	N/A	N/A	Jelastic Operations	Jelastic Operations
IP Configuration and Routing	Jelastic Operations	Jelastic Operations	Jelastic Operations	Jelastic Operations
Zabbix Agent Configuration	Hosting Provider	Hosting Provider	Hosting Provider	Hosting Provider
Logrotate Configuration	Hosting Provider	Hosting Provider	Jelastic Operations	Jelastic Operations
File Access Settings	Hosting Provider	Hosting Provider	Jelastic Operations	Jelastic Operations
Infrastructure Migration to a New Host	N/A	Jelastic Operations	N/A	N/A
SSL Certificates Update	N/A	N/A	Hosting Provider	N/A
Infrastructure Container Limits Configuration	N/A	N/A	Jelastic Operations	N/A
Additional Software	Jelastic Operations	Jelastic Operations	Jelastic Operations	Jelastic Operations
Outdated Data Removal from Database	N/A	N/A	Jelastic Operations	N/A
Backup and Restore	Hosting Provider	Hosting Provider	N/A	N/A

Notes:

If you plan to perform any maintenance, which is not listed in this table, and you are not sure on how it may affect the product, please contact the Jelastic Support team. Wait for the confirmation of the planned activities safety (some changes might cause application downtime or severe performance degradation).
Any custom configuration, which is not described in this guide, should be discussed with the Jelastic Operation team; otherwise, it may be overwritten during the next platform upgrade.