Operations Guide Introduction
Operations guide is a document for Jelastic PaaS service hosting providers. It is created with the purpose of describing the workflow of the operations process. There are two parties involved in this process:
- Hosting Provider (you)
- Jelastic Team
All of the major maintenance activities are listed in the table below and can be applied to the user/infrastructure hosts or containers. Most of the activities can be performed by Hosting Provider independently, while others require assistance from the Jelastic Operations team (contact via Jelastic Support) for the proper maintenance.
The table legend:
- Activity - a short description of the operation (click on the particular record to view the appropriate guide)
- User Host - host with user containers
- Infrastructure Host - host with the Jelastic infrastructure containers and other infrastructure elements
- Infrastructure Container - a container with a particular component of the Jelastic PaaS infrastructure
- Hosting Provider - this operation can be performed by yourself (according to the linked instruction)
- Jelastic Operations - this activity should be performed by the Jelastic Operations team (can be requested via Jelastic Support)
- N/A - an activity is not available for the appropriate element
| Activity | User Host | Infrastructure Host | Infrastructure Containers | End-User Containers |
|---|---|---|---|---|
| Adding New Host | Hosting Provider | Hosting Provider | N/A | N/A |
| User Host Decommission | Hosting Provider | N/A | N/A | N/A |
| Virtuozzo Software and Kernel Update | Hosting Provider | Hosting Provider | N/A | N/A |
| Windows Host Software Update | Jelastic Operations | N/A | N/A | Jelastic Operations |
| Rebooting Host/Container | Hosting Provider | Hosting Provider | Hosting Provider | N/A |
| Restarting Processes | Hosting Provider | Hosting Provider | Hosting Provider | Hosting Provider |
| Editing System Files | Hosting Provider | Hosting Provider | Jelastic Operations | Jelastic Operations |
| SSH Configuration | Hosting Provider | Hosting Provider | Jelastic Operations | Jelastic Operations |
| Infra Container Resources | N/A | N/A | Hosting Provider | N/A |
| Uploader Configuration | N/A | N/A | Jelastic Operations | N/A |
| Managing JCA Accounts | N/A | Hosting Provider | N/A | N/A |
| Managing OS User Accounts | Hosting Provider | Hosting Provider | Hosting Provider | Hosting Provider |
| Host Firewall Configuration | Jelastic Operations | Jelastic Operations | N/A | N/A |
| Container Firewall Configuration | N/A | N/A | Jelastic Operations | Jelastic Operations |
| IP Configuration and Routing | Jelastic Operations | Jelastic Operations | Jelastic Operations | Jelastic Operations |
| Zabbix Agent Configuration | Hosting Provider | Hosting Provider | Hosting Provider | Hosting Provider |
| Logrotate Configuration | Hosting Provider | Hosting Provider | Jelastic Operations | Jelastic Operations |
| File Access Settings | Hosting Provider | Hosting Provider | Jelastic Operations | Jelastic Operations |
| Infrastructure Migration to a New Host | N/A | Jelastic Operations | N/A | N/A |
| SSL Certificates Update | N/A | N/A | Hosting Provider | N/A |
| Infrastructure Container Limits Configuration | N/A | N/A | Jelastic Operations | N/A |
| Additional Software | Jelastic Operations | Jelastic Operations | Jelastic Operations | Jelastic Operations |
| Outdated Data Removal from Database | N/A | N/A | Jelastic Operations | N/A |
| Backup and Restore | Hosting Provider | Hosting Provider | N/A | N/A |
Notes:
- If you plan to perform any maintenance, which is not listed in this table, and you are not sure on how it may affect the product, please contact the Jelastic Support team. Wait for the confirmation of the planned activities safety (some changes might cause application downtime or severe performance degradation).
- Any custom configuration, which is not described in this guide, should be discussed with the Jelastic Operation team; otherwise, it may be overwritten during the next platform upgrade.