Billing Terminology

JBilling
JBilling is Jelastic internal subsystem responsible to collect hardware resources consumption info, calculate relevant customers charging and provide billing information. It can be extended and integrated to meet your specific business needs.

Usage
Usage is a number of resources being consumed in a period of time. Jelastic collects statistics of resource usage each 20 seconds, accumulates it and transforms this statistics into money according to configured tariffs each hour. 

Account balance
Account balance is a virtual balance, on which conventional units can be transferred. JBilling automatically debits Usage from Account balance. Balance is shown in Jelastic dashboard.

Account bonus
Account bonus is an additional virtual balance, on which conventional units can be transferred. Charging of payment performs firstly from bonus and after it becomes 0 - from balance.

Trial account
Trial account is a user’s account type, which is limited with a period of time and quotas. Trial account has some restrictions: quantity of environments available for creation, external IPs for environment’s instances, number of app servers, that can be used, etc.

Billing account
Billing account is a paid account type. It has 2 variations: prepaid and postpaid. Billing accounts have to exist in External Billing system.

User group
There are four basic user group types in Jelastic: beta, trial, billing and post. Each user should only belong to one group. Each group may have its own tariffs.

Quotas
Quotas are the restrictions for each account type. Quotas list is predefined by Jelastic. Values for each Quota are to be set by cluster administrator. Each users group may have its own quota set and quota values. The list of quotas with their definition you can find in the document Quotas System.

Account Statuses

StateTrial accountBilling account
ActiveFull functionality according to QuotasFull functionality according to Quotas
DeactivatedComes when trial period/credits expire. Environments - stopped, creation - disabled, dashboard - accessible.Comes when account reaches Minimal balance (stated in the Quotas). Environments - stopped, creation - disabled, dashboard - accessible.
SuspendedMeans, that account was blocked by admin for breaking any part of ToS. Environments - stopped, creation - disabled, dashboard - not accessible.Means, that account was blocked by admin for breaking any part of ToS. Environments - stopped, creation - disabled, dashboard - not accessible.
DestroyedEnvironments deleted, user's info stored in Jelastic database, dashboard - accessible.Environments deleted, user's info stored in Jelastic database, dashboard - accessible.

Billing Model

End-users payments might be performed in 2 ways:

  • Prepayment
  • Postpayment

Prepayment means, that a user makes deposit to his account. The funds are being charged according to service consuming tarification.

In the case bonus balance is positive, resource usage is debited from account bonus first.

As user's balance expires (balance reaches value of account.minbalance quota), the account becomes deactivated and user needs to refund it in order to continue using the service. 


When Post pay method is applied, end-user pays for resources, which have been consumed during the past (appointed) period.

In this case resource usage is tariffed for each hour as usual but debited each first day of the stated period (month usually). Thus user’s balance doesn’t change during whole month and he can use Jelastic services without any limitations.

When the stated period ends, Jelastic creates invoice to the sum of actual spendings during this period. Post-paid customer has to pay this invoice in order to keep using Jelastic during the next period.

Note: IT department can pick any of this models or both of them.